Assess current security system and identify contact center compliance requirements.
WHO WE SERVE
Optimized Data Protection for BPOs Managing High-Sensitivity Information
BPO call centers handle a variety of sensitive data, from personal identifiers and financial details to protected health information, making them prime targets for data breaches. Key BPO sectors include:
- Customer Service/Support
- HR Outsourcing
- Finance and Accounting
- Healthcare (Medical Billing, Transcription, etc.)
- IT Services
- Legal Process Outsourcing (LPO)
- Knowledge Process Outsourcing (KPO)
- Telemarketing
- Data Entry and Processing
- Logistics and Supply Chain Management
- Back Office Operations
- Sales and Marketing
- Insurance Services
- Banking Services
IS Partners is an expert Business Process Outsourcing compliance provider specializing in security audits and risk management to secure this data. By ensuring BPOs adhere to SOC 2, HIPAA, and GDPR standards, they help mitigate breach risks and maintain regulatory compliance.
WHAT’S INCLUDED
Simplify Compliance While Reinforcing Your System’s Security
Simplifying BPO call center compliance doesn’t mean sacrificing security. With our expert guidance, you can streamline the process while reinforcing the integrity and strength of your system.
IS Partners offers a range of solutions that make it easier to meet security standards without compromising protection. We account for your specific operations and tailor the compliance process accordingly.
SOC 2
We help BPOs adhere to strict security, availability, and confidentiality standards to protect customer data.
SOC 3
With SOC 3, we help you showcase your organization’s adherence to security and availability controls, enhancing your credibility with clients.
HITRUST
We guide you through the HITRUST certification process, ensuring seamless compliance with its strict security controls for healthcare.
HIPAA
This framework ensures that healthcare-related BPOs handle patient data securely, meeting all privacy and security requirements.
PCI DSS
Our specialists help BPOs meet PCI DSS compliance standards to safeguard payment data and protect cardholder information.
GDPR
Ensures personal data is handled according to European data privacy laws, particularly for cross-border transactions.
ISO 27001
Implements an Information Security Management System (ISMS) to safeguard sensitive data across BPO operations.
Penetration Testing
Our team identifies and mitigates vulnerabilities through simulated attacks to strengthen security.
WHY CHOOSE US
Why choose IS Partners for BPO Compliance?
At IS Partners, we understand the unique compliance challenges BPO companies and call center agents face when handling sensitive data like personal, financial, and healthcare information. Our expertise helps BPOs navigate the complexities of security frameworks such as SOC 2, HIPAA, and GDPR with precision, minimizing compliance risks while ensuring regulatory adherence.
We take a tailored approach to each BPO, offering customized compliance audits and actionable security strategies. By streamlining the compliance process, we empower BPOs to focus on delivering their services efficiently, all while maintaining robust data protection and minimizing potential threats.
Full U.S.-based team
Ensures a better understanding of the local business nuances and regulations.
No Outsourcing
Work with the same dedicated team throughout the entire process.
One-stop shop
Saves time and effort by offering all requisite services under one roof.
Over 20 years of experience
Gives you access to our deep industry insights and tried-and-tested methods.
Compatibility with your compliance software
Offers the flexibility to integrate with existing software like Drata, Vanta, or any other.
Software Included (FREE!)
Benefit from our proprietary software at no additional cost.
FAQs
